Platforms to Stream Business

Making Everyday Work, Easier

Delivering Quality

Years of product experience, combined with modern tools, means I can deliver product systems tthat solve real problems; through research, effective strategy, timely collaboration and a high bar of design output.
TRANSFORMING DATA INTO CONVERSATIONS

As a Sales Manager, I need a daily view into the health of my team's work against a group of standard KPIs for my department and a few custom views. I need to immediately be made aware of outliers. What are the risks in the numbers? What are the successes? When a risk occurs, I need to spot it and communicate about it with Data Analysts. As a Data Analyst on the team, I need to know what my manager is looking at, bring outliers to their attention, and dig into to specific details with them.

RESULT

Comprehensive data portal that allows for view switching by role, quick create of common KPIs and conversation on specific outliers.
TRANSFORMING DATA INTO CONVERSATIONS

As a Sales Manager, I need a daily view into the health of my team's work against a group of standard KPIs for my department and a few custom views. I need to immediately be made aware of outliers. What are the risks in the numbers? What are the successes? When a risk occurs, I need to spot it and communicate about it with Data Analysts. As a Data Analyst on the team, I need to know what my manager is looking at, bring outliers to their attention, and dig into to specific details with them.

RESULT

Comprehensive data portal that allows for view switching by role, quick create of common KPIs and conversation on specific outliers.
CHANGING HOW EMPLOYEES GET HELP

I transformed a stodgy old intranet into a smart search, with relevancy and machine learning, system to ask questions based on one’s role, geographic location, manager, and time at company.
CHANGING HOW EMPLOYEES GET HELP

I transformed a stodgy old intranet into a smart search, with relevancy and machine learning, system to ask questions based on one’s role, geographic location, manager, and time at company.
SYSTEMS MAKE THE WORLD GO ROUND

One sure way to extend design, create consistency and speed up development is to create a design system. At Salesforce I was on the Lightning Design System team. As UX Lead on Internal Apps, I also created our own system, an offshoot of LDS but made for Marketing, HR and all teams making things for employees. Now, using AI to vibecode prototypes is about as good as the design system you’ve built.
RUN A LARGE TEAM BUT NOT TECHNICAL? NO PROBLEM.

As a Sales Executive, Keith is constantly creating new ways to perfect his space. He manages thousands of Salespeople, eager to know how he’s doing his job this week so they can use the same methods and maintain brand consistency.

RESULT

A simple LMS that creates a dynamic front-end by associating categories to an image and color library. The need for marketing intervention when an Executive wants to train their team, has gone away.


RUN A LARGE TEAM BUT NOT TECHNICAL? NO PROBLEM.

As a Sales Executive, Keith is constantly creating new ways to perfect his space. He manages thousands of Salespeople, eager to know how he’s doing his job this week so they can use the same methods and maintain brand consistency.

RESULT

A simple LMS that creates a dynamic front-end by associating categories to an image and color library. The need for marketing intervention when an Executive wants to train their team, has gone away.
COMPLEXITY DISGUISED AT SIMPLICITY

Working with Salesforce can be complicated, to say the least. User research showed that Product Managers and People Managers doing so often have 10 tabs open with work. Capado needed an interface that hid complex business setups and helped people focus on work in progress.

RESULT

I designed a conversation-first interface that still highlighted standouts to return to, such as project milestones and artifacts, while keeping disucssion clean. A ‘highlight’ can be clicked so conversation picks up from there.